(+971) - 4 250 2929
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Contact Address

6th floor, office no. 602
PO Box 215676
Damas Building
Al Maktoum Street, Deira
Dubai, UAE

Telephone- +971 (4) 2502929
Fax. No. +971 (4) -2502930

Email : danaib@eim.ae

Complaints Handling

We are committed to providing a high-quality insurance service to all our clients. In case you have any suggestions/observation, complaints &/or find any shortcoming in our services, we would like to hear about the same via following channels:


  1. Phone: Call us on 04-2502929 and ask our Customer Service representative to register your complaint

  2. E-mail: customerservice@danaib.ae. Escalation to vineetha@danaib.ae with a copy to sanjay@danaib.ae

  3. In person. Office # 602, Damas Building, Opposite Samaya Hotel, Al Maktoum road, Deira

  4. Letters – General Manager, Dana Insurance Broker LLC, P O Box 215676, Dubai

    You may also register your complaint with the following Regulatory Authorities.

    • Dubai Heath Authority- DHA Complaint Medical Insurance policies issued for resident of Dubai (Click here)

    • UAE Insurance Authority - For other complaints, (Click here )


    To know more about our Complaints procedure, please click here)