complaints
We are committed to providing a high-quality insurance service to all our clients. In case you have any suggestions/observation, complaints &/or find any shortcoming in our services, we would like to hear about the same via following channels:
You may also register your complaint with the following Regulatory Authorities.
- Dubai Heath Authority- DHA Complaint Medical Insurance policies issued for resident of Dubai (isahd.ae)
- To know more about our Complaints procedure, please click here
- UAE Insurance Authority – For other complaints, (Click here )
Phone :
Call us on 04-2502929 and ask our Customer Service representative to register your complaint
E-mail :
customerservice@danaib.ae. Escalation to vineetha@danaib.ae with a copy to sanjay@danaib.aib
In person :
Office # 602, Damas Building, Opposite Samaya Hotel, Al Maktoum road, Deira
Letters :
General Manager, Dana Insurance Broker LLC, P O Box 215676, Dubai