complaints
We are committed to providing a high-quality insurance service to all our clients. In case you have any suggestions/observation, complaints &/or find any shortcoming in our services, we would like to hear about the same via following channels:
You may also register your complaint with the following Regulatory Authorities.
- Dubai Heath Authority- DHA Complaint Medical Insurance policies issued for resident of Dubai (isahd.ae)
- To know more about our Complaints procedure, please (Click here)
- UAE Insurance Authority – For other complaints, (Click here)
Sanadak- Ombudsman Unit of United Arab Emirates for insurance-related disputes
Sanadak is the first Ombudsman Unit in the Middle East and North Africa (MENA) region, created under the supervision of the Central Bank of the UAE and aims to resolve financial and insurance-related complaints through transparent, impartial, and timely processes, seeking to safeguard trust and confidence in the UAE’s financial field.
In case you are not getting a resolution from the insurer within 30 days of registering with them, you may contact Sanadak through various channels, including:
– By phone at 800SANADAK (800 72 623 25)
– By visiting website: www.sanadak.gov.ae
– By downloading mobile app- Sanadak
– By visiting their office at:
SANADAK Unit – Emirates Institute of Finance Building – Ground Floor, Sultan Bin Zayed The First Street – Abu Dhabi
Phone :
Call us on 04-2502929 and ask our Customer Service representative to register your complaint
E-mail :
customerservice@danaib.ae. Escalation to vineetha@danaib.ae with a copy to sanjay@danaib.ae
In person :
Office # 602, Damas Building, Opposite Samaya Hotel, Al Maktoum road, Deira
Letters :
General Manager, Dana Insurance Broker LLC, P O Box 215676, Dubai